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Program Specialist

InVision Human Services
United States, Pennsylvania, Wexford
12450 Perry Highway (Show on map)
Jun 19, 2024

Acts as front-line supervisor to all DSPs employed within the residential programs. Serves as the program supervisor per regulations, by providing content aligned with the Company's philosophy, and routine documentation and review of individual support plans for people with an array of diagnoses which may include developmental disabilities, problematic sexual behavior, autism, and other cognitive disabilities often co-occurring with complex psychiatric or medical diagnoses. Ensures full implementation of all plans of support in alignment with the company's philosophical approach to service delivery. Serves as the primary contact between the organization, family members of people supported and external stakeholders.


Mission and Philosophy

  • Performs all job duties with the understanding that what is most important is that which is important to the individual supported.
  • Ensures through mentoring, guidance, and feedback that employees' approach to services are congruent with the needs, wants and desires of each individual supported and the policies and procedures of the organization.
  • Facilitates the development of relationships between direct support staff and the individuals supported.
  • Demonstrates professionalism, dignity, and respect towards individuals supported, co-workers, management, and other associates both within the organization and outside the company.
  • Supervises direct support professionals (DSP) under their direction to ensure they are supported, prepared, trained and competent in their ability to effectively fulfill all duties of their positions in alignment with the company's procedures, standard business practices, and philosophical approach to service delivery.
  • Communicates regularly with the person supported, their families and other appropriate parties to provide updates, seek feedback, and explain policies and procedures.
  • Maximizes the performance of DSPs by providing ongoing feedback, development and ensuring required training as well as conducting 90 day and annual performance evaluations.
  • Accepts ownership of and assures that relevant information, including but not limited to, senior management decisions, new initiatives, policies and procedures, is properly communicated to DSPs. Provides guidance, manages perceptions, and ensures DSPs' understanding.
  • Facilitates monthly house meetings to ensure what's most important to the person supported is the focus of the services provided, through the effective development of teams and dissemination of information.
  • Confirms at all times the health and safety of each person supported and applies emergency procedures as necessary. Manages crisis situations and ensures that debriefings and plans of correction are completed as needed.
  • Ensures the implementation of Support Plans and other recommendations made by the clinical specialist
  • Encourages and honors each person to be the decision maker in his/her life by partnering to develop plans including but not limited to financial management, emergency, dietary, and medical plans.
  • Seeks out ways to improve quality and effectiveness of services, consistent with established mission, values and strategic objectives.
  • Provides support to individuals in an emergency/crisis.

Licensing and Contractual Compliance

  • Coordinates and completes all regulated service plan documentation to include assessments, updates, revisions, and monthly and quarterly reports; submits said documentation by required deadlines
  • Act in accordance with and reports all violations of agency policies, state and federal regulations, local monitoring standards, and contractual requirements. Ensures compliance by all DSPs with federal, state, county and other applicable licensure regulations and related laws.
  • Correctly and accurately completes and submits and/or reviews documentation required by InVision Customized Services including but not limited to timesheets, expense reports, progress notes, petty cash vouchers, medical compliance checklists, etc. and reports immediately any discrepancies to program manager.


  • Complies with all InVision Human Services policies, procedures and standard business practices.
  • Attends training as required, attends and facilitates required meetings and attends regularly scheduled supervision with Program Manager.
  • Utilizes computer equipment and programs to provide for efficient and effective communication and work flow.
  • Works in conjunction with other personnel to ensure the smooth transition of new individuals into the appropriate program.
  • Responds effectively and in a timely fashion to communications from employees supervised.
  • Takes initiative to further their professional growth and foster personal responsibility through independent learning and development and encourages staff to also take initiative to increase their knowledge and growth as residential counselors
  • Ensures a minimum of monthly supervision of and quarterly utilization of the SOS tool for each DSP to provide oversight and support.
  • Interviews and makes hiring recommendations for DSP openings.
  • Provides a consistent supervisory presence in the homes of the people served, by supporting DSPs at least weekly in both an announced and unannounced capacity to ensure effective oversight, accountability and to help facilitate a meaningful relationship between DSPs and the people supported.
  • Adheres to schedule for arrival time, scheduled appointments, and other company related meetings and responds effectively and in a timely fashion to all communications.
  • Proactively feeds information upwards to keep management well informed of issues effecting operations.
  • Creates and maintains effective interpersonal working relationships, both within the program and with other departments and external teams, and functions as a member of the organization's leadership.
  • At times, may serve as a back-up emergency on-call contact to provide 24 hours support to direct support professionals during designated periods.

Financial Management

  • Ensures that each person's financial obligations are met by reviewing mail, if acceptable to the person supported, and ensuring invoices and check requests are submitted in a timely manner.
  • Reviews and verifies financial documents such as payroll, expense forms and petty cash.
  • Provides full documentation of all expenditures made on behalf of the agency and/or each individual supported.
  • Reports immediately any discrepancies related to use of personal or agency funds.
  • Performs other duties as assigned by Residential Program Manager

Behavior Requirements

The following constitute the behavior expectations the company has for each employee:

  • Treats everybody with dignity and respect
  • Is honest and trustworthy
  • Respects authority and the chain of communication
  • Exhibits a willingness and desire to learn about the company and its philosophies
  • Exhibits empathy
  • Respects others opinions, beliefs and position on a matter, even if it contradicts his/her own
  • Understands the importance of, and practices respectful disagreement
  • Follows fundamental business etiquette and protocols
  • Complies with all policies and regulations
  • Projects a positive attitude and image of the company internally and externally


Supervises all direct care staff working within assigned residences.


To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required, as well as any physical requirements. Reasonable accommodation may be made to enable a qualified individual with a disability to perform the essential functions.


Bachelor's degree from an accredited college or university in social services, business, or a related field is required and 2 years relevant experience; Associate's degree or 60 credit hours from an accredited college or university and 4 years of relevant experience.

Relevant experience includes working with people with intellectual or developmental disabilities or autism.

Previous supervisory experience is strongly preferred. Incumbent must demonstrate an understanding and ability to implement non-restrictive, positive, person directed supports.

Other Requirements

  • Extensive local travel
  • Ability to respond to common inquires or complaints from clients, families, regulatory agencies and the community
  • Ability to write reports, business correspondence and procedure manuals.
  • Ability to effectively present information to senior management, public groups and/or Boards of Directors
  • Ability to comprehend access and utilize electronic medium and various computer programs.
  • Ability to comprehend and apply basic mathematical concepts
  • Competency in prioritizing multiple and competing projects
  • Job requires coverage of early evenings and weekend hours, on a rotating basis


While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.