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Technical Consulting Engineer

Cisco Systems, Inc.
United States, Texas, Richardson
2300 East President George Bush Highway (Show on map)
May 06, 2024
What You'll Do Do you have what it takes? The Customer Experience Center at Cisco is a team of world-class technical experts whose primary focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Cisco's Technical Services team is aligned to multiple geographic regions that together form one global, borderless support organization. Our #1 focus is to help customers deploy and operate their networks effectively, while delivering the best possible customer experience. Revered by many as the "best networking school" in the world, roles in the Technical Assistance Center (TAC) have a technology runway that never ends. The breadth and diversity of technology exposure is second to none! Who You'll Work With The Data Center Routing & Switching team provides third level technical support on a global basis via phone, email, web, and remote access for Data Center products to Cisco customers, partners, and other TAC teams. In this role you will gain insight on the detailed functionality of Cisco Nexus products and partner with all distributed elements of engineering and the service chain. With a technology runway that never ends, opportunities to develop your depth, breadth and diversity of technology expertise are second to none! The ideal candidate demonstrates an aptitude and appetite for learning complex network technologies in a dynamic and fast paced environment. Who You Are Should your background include any of the following experiences, or if you possess a subset of them, we encourage you to apply for this exciting role. Role & Responsibilities Provide level 3 technical support for Cisco Nexus Switching products Analyze, configure, and troubleshoot layer-2 / layer-3 Data Center networks Build moderate-to-complex lab setups to duplicate and resolve customer problems Develop and deliver technical training's partners and other TAC teams Work with software engineering to improve product quality by filing software defects and testing fixes Minimum Qualifications Bachelors degree or 3+ years related experience Working knowledge of layer 2 / layer 3 protocols and technologies, including: VPC Fabric Path Routing Protocols (OSPF, RIP, EIGRP, BGP, IS-IS) Multicast Spanning Tree OTV QoS Etherchannel SPAN / RSPAN Experience troubleshooting network or application performance issues Ability to communicate effectively both verbally and in writing Desired Skills Software scripting (Python, Perl, JavaScript) Hands-on experience with Cisco Nexus Switches (Nexus 9000, 7000, 6000, 5000, 3000) Hands on experience using network sniffers and troubleshooting tools such as traffic generators (Ixia, Spirent, Colasoft), Customer Support experience is preferred Cisco Certifications: CCNA, CCNA Why Cisco? At Cisco, each person brings their unique talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people. We connect everything - people, process, data and things - and we use those connections to change our world for the better. We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices. We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities. Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco