Program Manager - Medical Services

You can do the work you love, be your authentic self, and make an impact in the lives of thousands. We believe in a culture rooted in community, collaboration, and growth. As an agency we are inspired by our Mission of bringing hope to life, especially those most in need.

Wage:

$84,800 - $100,700

Benefits

* Medical/Dental

* FSA

* 403(b) Retirement

* Additional Voluntary Benefits

* Paid Holidays

* Vacation/Sick Leave

* Education Assistance Program

* Employee Assistance Program

* Longevity awards

Position Summary:

As the Medical Services Program Manager reporting to the Associate Director of Medical Services, the incumbent will oversee and coordinate the day-to-day operations of nurses and nurse practitioners, ensuring adherence to clinical standards, evidence-based practices, and appropriate scopes of practice. Drawing upon the charge nurse model, the position requires adept management skills to foster a cohesive and efficient team environment while promoting quality patient care.

Responsibilities:

Primary Responsibilities:

• Supervise and coordinate the activities of registered nurses and nurse practitioners to ensure efficient and effective delivery of patient care.
• Provide guidance, mentorship, and support to nursing staff, fostering a positive and collaborative work environment.
• Implement and enforce clinical standards, protocols, and evidence-based practices to uphold quality care delivery.
• Monitor and evaluate the performance of nursing staff, providing regular feedback, coaching, and performance appraisals.
• Collaborate with the Assistant Director of Medical Services to develop and implement policies and procedures that promote excellence in nursing practice.
• Ensure compliance with regulatory standards, accreditation requirements, and organizational policies within the nursing department.
• Manage staffing schedules, assignments, and workload distribution to optimize resource utilization and meet patient care needs.
• Participate in the recruitment, selection, and orientation of new nursing staff, contributing to the development of a skilled and competent workforce.
• Serve as a liaison between nursing staff and other healthcare professionals, facilitating interdisciplinary collaboration and communication.
• Stay abreast of advancements in nursing practice, healthcare technology, and regulatory changes, and disseminate relevant information to the nursing team.
• Foster a culture of continuous learning, professional development, and evidence-based practice among nursing staff.
• Act as a resource and advocate for patients and their families, addressing concerns, providing education, and ensuring their needs are met.

Clinical Supervision Responsibilities:

• Provide clinical supervision for nursing team, as well as other clinical management oversight as appropriately assigned.
• Encourage and guide staff in ways that are consistent with the mission and vision of Catholic Charities
• Continue program development in concert with the mission and vision of Catholic Charities
• Establish effective communication with the staff, including feedback that facilitates professional and personal growth.
• Conduct annual assigned practitioner evaluations with the assistance of the Associate Director
• Participate as a member of Catholic Charities Clinical Management Team

Perform other duties as assigned.

Job Requirements:

The following requirements are those that are normally required for performance of this Program Manager position. Any disabled applicant or incumbent who does not meet one or more of the physical requirements, but who can perform the essential function of the job (with or without reasonable accommodations) shall be deemed to meet these requirements.

Physical Requirements:

This position normally requires that physical demands of standing, walking, bending, lifting or performing other work requiring low physical exertion, talking and hearing on a regular basis to perform the job requirements. These physical demands are required up to 80% of the time. Position also requires ability to drive with adequate vision and skill.

Non-Physical Requirements:

Education

• Bachelor of Science in Nursing, Required

Experience

• Minimum of two years' experience, preferred,in direct clinical treatment services with patients with mental illness.
• Previous experience in a supervisory or managerial role.

Special Skills

• Electronic Health Records skills (EHR)
• Good interpersonal skills
• Possess and utilize effective verbal and written communication skills
• Ability to provide service in a culturally competent manner
• Ability to be self-motivated, work independently, and as a team member
• Ability to represent the agency in a professional manner within the community
• Knowledge of team management/supervision
• Bilingual (English/Spanish) preferred, but not required

Licenses, Registration, or Certification

• Licensed in the State of Washington as a Registered Nurse
• First Aid/CPR Certification
• Valid Washington State driver's license and required minimum liability insurance for WA State
• Must be deemed insurable as determined by Catholic Charities liability insurance provider

Employment is conditional upon:

• Being cleared by criminal background check and fingerprinting when required