Program Manager - Crisis Services

You can do the work you love, be your authentic self, and make an impact in the lives of thousands. We believe in a culture rooted in community, collaboration, and growth. As an agency we are inspired by our Mission of bringing hope to life, especially those most in need.

Wage - $84,800 - $100,700

Discretionary Sign On Bonus $25,000

Paid out in five installments

Benefits

* Medical/Dental

* FSA

* 403(b) Retirement

* Additional Voluntary Benefits

* Paid Holidays

* Vacation/Sick Leave

* Education Assistance Program

* Employee Assistance Program

* Longevity awards

Position Summary:

Under the supervision of the Associate Director of Crisis Services, the Program Manager will have experience providing direct crisis evaluation and crisis intervention in the delivery of acute crisis services. To provide, direct, and uphold this position, the Program Manager is a Washington State Mental Health Professional and DCR or has the professional license to be designated as a DCR. The Program Manager will engage in direct supervision to DCR staff and participate in administrative and human resource activities to support the program and service delivery.

Program Administrative Activities

• Assists in establishing standards and procedures for Designated Crisis Responder (DCR) service delivery
• Provides clinical and administrative supervision to assigned DCR staff
• Oversees credentialing and license status of staff assigned
• Assists with case record reviews for quality and appropriateness of service delivery, participating in preparation and audit activities as required
• Assures that Crisis Services operates in compliance with contracts, licensing, and relevant regulatory requirements
• At the discretion of Wenatchee Director, attends community meetings related to DCR service delivery
• Oversees DCR Schedule directly or through designee to ensure DCR coverage is available 24 hours per day, 7 days per week.
• Works with administration to ensure quality clinical services are provided
• Works with administration to ensure clinical documentation completed by staff meets agency and funder requirements and requirements specified by RCW, WAC, and DCR Protocols.
• Attends unit staff meetings, clinical team meetings, Management Team meetings and Quality Improvement meetings
• Provides direct clinical services to individuals in crisis as required with emphasis on ensuring clinical coverage.

Supervises clinical staff

• Assigns, supervises and monitors clinical activities of supervisees through individual and group supervision, review of clinical records
• Helps with recruitment and selection of clinical staff
• Orients and trains new employees; ensures all yearly required agency and state training is completed in a timely manner.
• Provides on the job training and facilitates other staff development opportunities
• Evaluates staff performance annually
• Ensures accurate and timely documentation and submission of hours / timesheets
• Ensures staff performance meets agency productivity and documentation requirements
• Develops and implements corrective action plans with staff to address performance issues, as indicated
• Coordinates with Agency Human Resources as required regarding personnel actions
• Embraces utilization of evidence based practices as applicable to populations served and commits to implementation of EBPs in accordance with fidelity requirements.
• Works collaboratively with Agency Director, Director of Community Integration, and Mobile Crisis Intervention leaderships to increase clinician knowledge, understanding and commitment to effective teamwork accordance with agency standards.

Perform other duties as required

Job Requirements:

The following requirements are those that are normally required for performance of this position. Any disabled applicant or incumbent who does not meet or more of the physical requirements, but who can perform the essential function of the job (with or without reasonable accommodations) shall be deemed to meet these requirements.

Physical Requirements:

This position normally requires that physical demands of standing, walking, bending, lifting or performing other work requiring low physical exertion, talking and hearing on a regular basis to perform the job requirements. These physical demands are required up to 80% of the time. Position also requires ability to drive with adequate vision and skill.

Non-Physical Requirements:

Education

• Master's degree in social work, Mental Health Counseling, Marriage and Family Therapy, or one of the Social Sciences

Experience

• 2 years' experience in direct supervision
• At least 5 years' experience in Clinical or Community Mental Health setting with individuals with serious mental illness
• 2 years' experience delivering crisis services under the supervision of a mental health professional
• Training in working with special populations (children, older adults, etc.)
• Training in evidence-based practices is desired

Special Skills

• DCR, or on track to designated as a DCR
• Knowledge of DCR education, training, professional ethics and full knowledge of consumer rights
• Clinical/legal/forensic education related to DCR function/knowledge base
• Possess and utilize effective verbal and written communication
• Ability to be self-motivated, professional, work independently, and promote a positive work environment
• Bilingual (English/Spanish) preferred, but not required
• Uses a strength-based approach with staff and shows leadership
• Ability to work beyond 40 hours when needed as part of salaried, exempt, managerial position

Licensure, Registration, Certification

• Must have or be on track for one of the following WA State licenses:
  
  
  
  • Associate and/or full licensure as a Licensed Mental Health Counselor
  • Licensed Independent Clinical Social Worker
  • Licensed Marriage and Family Therapist, or
  • Agency Affiliated Counselor License
  
  
  
  
• Recognition as an MHP based on licensure
• First Aid/CPR Certification
• Valid Washington State driver's license and required minimum liability insurance for WA State
• Must be deemed insurable as determined by Catholic Charities' insurance provider

Employment is conditional upon:

• Being cleared by criminal background check and fingerprinting when required
• Position must live within 30 minutes of job site