Service Manager

Summary:

This individual will be responsible for the complete operation of the Service Department. He/she must work with the General Manager to strive to grow the department and make necessary decisions to maintain a profitable Service Department. The Service Manager will direct, and coordinate activities concerned with repair and maintenance of diesel engine vehicles, and operation and maintenance of truck service facilities by performing the following duties personally or through subordinate supervisors.

Duties and Responsibilities:

• Develop, monitor, and report on performance metrics including revenue, profitability, and efficiency.
• Build and grow customer base and relationships.
• Respond to customer concerns.
• Plan and prepare work schedules and assign employees to specific duties.

• Communicate policies, procedures, and company/department goals to employees.
• Collaborate with the Training Department to develop skills and competencies of employees.
• Assure compliance with safety protocols and procedures.
• Demonstrate a high standard of professionalism in representing the Company to employees and customers.
• Develop and implement a service growth plan and budget.

Minimum Qualifications:

• Previous supervisory experience in Truck Service a must.
• Experience with Proceed strongly encouraged
• Highly effective verbal and written communication.
• Excellent customer service skills and professional demeanor
• Ability to establish and maintain effective working relationships with customers, vendors, and employees.
• Valid Driver's License

Truck Country / Stoops Freightliner-Western Star Offers:

• Competitive Salary
• Comprehensive Benefit Package
• 401K Plan with Company Match

Truck Country / Stoops Freightliner-Western Star is one of the largest Freightliner and Western Star dealership groups in the U.S. today, serving customers at locations in Illinois, Iowa, Indiana, Ohio, Michigan, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.

Truck Country / Stoops Freightliner-Western Star is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated in the leadership of the McCoy family.

Affirmative Action/Equal Opportunity Employer - Qualified women, minorities and people with disabilities encouraged to apply.