Patient Access Supervisor - BMC Pt Access

Position Summary:


The Patient Service Representative Supervisor coordinates staffing and activities of Patient Service Support staff for CBM, Carle Outpatient MRI and Carle BroMenn Outpatient Center.

Qualifications:


EDUCATIONAL REQUIREMENTS
Associate's Degree in Related Field

CERTIFICATION & LICENSURE REQUIREMENTS
Certified Healthcare Access Associate (CHAA) within 2 years.

EXPERIENCE REQUIREMENTS
Three (3) years Customer Service

SKILLS AND KNOWLEDGE
Demonstrated leadership abilities.
Strong communication and customer service skills.
Self-motivated and positive attitude.
Self-directed with the ability to work independently.
Ability to motivate and institute change.
Strong computer skills.

Essential Functions:

• Performs Essential Job Functions of direct reports.
• Recommends and initiates various personnel actions including but not limited to hiring, performance appraisals, disciplinary actions, and promotions; make work assignments and review and edit work of direct reports. Ensures staff members are adequately trained and are competent to perform all required job tasks.
• Resolves work related issues or assists employees in solving work related issues.
• Resolves Customer concerns, questions, and complaints by identifying problems and coordinating appropriate corrective action. Reports situation and resolution to supervisor.
• Assists management in maintaining and developing a budget for supplies and equipment
• Supervises and assists staff with their job duties and responsibilities to ensure patient satisfaction and company profitability.
• Acts as a patient advocate.
• Demonstrates competency in all aspects of the Patient Services Representative role. This includes ordering clerical supplies, recall entry, multiple appointment scheduling and the responsibility of a physician's schedule.
• Serves as systems 'super user.'
• Assists in training new Patient Services Representative staff and serves as a role model by conducting self in a responsible, professional manner.
• Timekeeper in Kronos for all staff and stay within SVR targets; assist with the processing of payroll for his/her direct reports by maintaining employee edit requests, PL requests, etc.
• Scheduling and vacation approvals for all sites
• Meet and Maintain all productivity targets and department goals that line with the strategic plan
• Work Patient, Account, Claim Edit, and Router Workques Daily
• Responsible for design and implementation of policies related to the department including all other duties as assigned.