OB Patient Navigator - 128335

Involves providing support, guidance and assistance for patients and families as they navigate through complex healthcare environments. Primary goals are to increase patient satisfaction, and to optimize care and outcomes. Acts as a communication liaison to understand the patient's individual needs, desires, and concerns. Guides the patient and family to a broad range of services, amenities, and information to promote healing and ensure satisfaction with the patient care experience.

Serves as a non-clinical resource and liaison for patients and their families. Assists with navigating all aspects of the healthcare system. Uses knowledge of the unit or clinic to resolve issues and identify ways to increase patient satisfaction. Collaborates with department managers to meet patient expectations, achieve quality outcomes and build a patient focused culture.

• Bachelor's degree or an equivalent level of education/training.
• Three (3) or more years of relevant experience.
• Strong knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare / Medicaid regulations.
• Knowledge of Medical Terminology.
• Strong knowledge of data collection, compilation, and analytical techniques.
• Strong skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance.
• In-depth knowledge of the organization and how to get issues resolved.
• Ability to use discretion and maintain all confidentiality.
• Strong interpersonal and customer service skills.
• Ability to communicate and resolve issues effectively with a diverse population of patients, staff and physicians.
• Excellent analytical and problem-solving skills.
• Ability to develop solutions and recommend changes and follow through with implementation.
• Excellent written and verbal communication skills.
• Proficiency with Windows-based software including Microsoft word, Excel, Outlook.
• Knowledge of computer systems and software used in functional area.

• Experience in a healthcare environment.
• Language proficient in Haitian Creole.

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.