Vice President, Account Management & Implementation

Symetra has an exciting opportunity to join our team as Vice President, Account Management & Implementation!

About the role

Accountable for leading nation-wide efforts related to account management and implementation management, focused on enhancing the customer experience for the Benefits Division. Responsibilities include creating and executing a strategy to achieve profitable, long-term client relationships through; creation of a business-wide industry leading implementation delivery strategy; managing voluntary enrollment activity; delivery of account management and field service operations; development of the tools and resources needed to support those functions; and overseeing a number of support functions (i.e. expense management & budgeting, rewards & recognition, internal incentive compensation, onboarding & technology for employees, remote work strategy, recruiting and sales & service planning).

Direct reports include Regional Account Management leaders, the Implementation Management leader, and possibly certain account management staff. This position will also drive the establishment and maintenance of an effective culture and ensure appropriate management of personnel through; Having a strong leadership team and bench across the organization, including strong succession planning Establishing clear roles and responsibilities Setting appropriate goals and providing effective coaching / performance management Implementing best practices Showing a commitment to our corporate culture to create an inclusive workplace and diverse workforce

What you will do

• Lead new business implementation efforts nation-wide for the Division Creation of a business-wide industry leading implementation delivery strategy Development of the tools and resources required to deliver on that strategy, including on-going planning for future technology enhancements, coordination with IT and business partners to ensure execution of improvements, engaging senior management in prioritization and status discussions. Ensure execution of day-to-day new business implementation efforts. Drive continuous process improvement efforts by creating feedback loops (both internal and external), prioritizing opportunities, executing process redesign, communication of process changes, and ensure appropriate training/quality assurance solutions are in place. Support pre-sale efforts through personal involvement in customer meetings as needed.
  
  
• Lead account management and field service operations for the Division Creation of a business-wide industry leading account management strategy Development of the tools and resources required to deliver on that strategy Ensure execution of day-to-day new business implementation efforts. Drive continuous process improvement efforts by creating feedback loops (both internal and external), prioritizing opportunities, and ensure appropriate training/quality assurance solutions are in place. Support pre-sale efforts through personal involvement in customer meetings as needed. Design and ensure that proper procedures are in place for all aspects of the service model. This includes but is not limited to advocating for customers on service-related issues Understand the overall administration of new and current customers Anticipate potential obstacles or trends affecting the industry and recommend solutions. Grow premium on existing book of business (upsell/cross-sell); hit or exceed business retention goals.
  
  
• Engage in and/or lead other efforts for the Division, including: Maintain a highly credible professional profile within the industry and keep senior leaders appraised of competitive activity In collaboration with underwriting and other senior management leaders, develops book-of-business growth, persistency and profitability strategies Anticipates business needs in order to facilitate system and workflow enhancements and development. Forecasts the impact of system interfaces with other critical areas of the company, such as Underwriting, Policy Issue, Claims, Finance, and Actuarial Develops strong relationships with key internal and external clients (to include brokers, clients, consultants and internal constituents). Regularly attends customer stewardship meetings, renewal meetings, finalist presentations, etc. as part of the field sales and service team Manages Individual and Team budgets Lead and/or participate in ad hoc tasks, projects, etc. as needed.
  
  

Why work at Symetra

"If you want to invest in yourself and build a career, this is a great place to work. If you don't want to put in the effort to learn the industry and become a student of the business (it takes real effort!), there are easier places to work."Cris H. - VP Internal Sales

"Symetra is inclusive of all employees regardless of their personal differences."Darrell J. - Actuary III

What we offer you

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our

Compensation

Base salary:$220,00 - $250,000 plus eligibility for Executive bonuses

Who you are

• BA or BS Degree or equivalent work experience. Graduate level work preferred and/or Professional Designation
• 10+ Years field leadership experience, 5+ years experience with managing account managers and other field service personnel
• Life and Health License
• Deep and broad industry knowledge. Preferably, 10+ years of experience working with group benefits products.
• Field sales and service experience.
• Highly skilled at presenting the company's products and services to the most senior levels at clients' companies.
• Ability to think strategically, define and articulate the company's practices.
• Demonstrated entrepreneurial and sound business instinct.
• A positive, results-oriented style, evidenced by listening, motivating, delegating, influencing and monitoring the work being done.
• Ability to establish immediate credibility among his/her peers and customers.
• Demonstrated ability and willingness to partner internally and externally to create the appropriate objectives for customers and staff.
• Excellent oral, written communication, negotiation and presentation skills.
• Proven management abilities to include training, independent planning, organizing, researching, problem-solving, decision-making and budgeting.
• National travel will be required.
• Travel will include but is not limited to travel to field offices, customer renewal meetings, finalist presentations, stewardship meetings and industry conference, and Home Office visits to build relationships with internal constituents.

We empower inclusion

At Symetra, we're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products-and operate our company-to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit:

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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