Technical Systems Engineer

We are the North America Communication PaaS (CPAAS) Infrastructure team. We build and maintain the systems that handle the delivery and receipt of 55 million SMS, MMS, RCS, and other types of messages every day. We deploy and maintain systems in our data centers, and in the AWS and Azure clouds.

The Technical Systems Engineer is responsible for operational tasks' intake from other Technology and Business groups, assisting the team's project workload, and systems maintenance activities. You will be responsible for Cisco's systems and will be fixing problems and advancing issues to the appropriate teams. You will assist with designing and building solutions to improve Cisco's operational awareness. You will create, update and organize user documentation & knowledge base. You will be available for support of highly available systems on a rotational basis and act as the technical contact for NOC and Systems Team. You will monitor ticket queues for change control, incidents, and requests.

You will architect and develop tools & processes to ensure accurate active monitoring and correlation of historical performance and alert data of all devices, services, and processes.

You will define and voice support for industry standards for monitoring and performance testing of Cisco's products. You will be able to travel for IT Infrastructure installation and maintenance.

You will collaborate within an agile development team who develops and delivers premier software across a distributed team. You will work with an exciting team that is committed to helping you grow and succeed. You will work every day with our own team members, and frequently with peers around the globe. We work hard, have fun, and are making a big difference at Cisco.

An in-depth understanding of cloud architecture, services, and security models across various cloud providers (AWS, Azure, GCP, etc.) with leading security policies for cloud environments.

You possess extensive knowledge and hands on experience with Cloud, Data Center Networking, and virtualization technologies.

Proficiency in network security concepts, protocols, and technologies to secure data flows within multi-cloud environments, firewall configurations, and standard processes for securing network traffic.

The ideal candidate demonstrates a proficiency and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.

• 3-5 years of experience with Linux
• 1+ years of Infrastructure as code experience using Ansible and Terraform
• 2+ years of experience with TCP/IP stack, HTTP, POP, IMAP, SMTP protocols, applications such as Apache/Nginx web servers and proxies or problem solving tools like Wireshark

• Bachelor's degree in computer science, related field, or equivalent experience.
• Monitoring tools Icinga / Nagios and Sensu is an asset and the ability to architect and develop monitoring and reporting solutions using Shell scripting, Python, Perl, PHP, MySQL, Java, Nagios, and SNMP
• System and storage virtualization (KVM, VMWare)
• Cloud based technologies (AWS, Azure, Google Cloud)
• RPM package management process, source/version control
• Change Control Management (ITIL Based)
• Atlassian tools such as JIRA, Confluence, and BitBucket, as well as ServiceNow.
• You are able to provide simple and elegant solutions to problems ranging from data collection, aggregation, and display, to improving performance of highly scalable products.

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!

Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out. We're helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We're helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other's backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

#WeAreCisco

#LI-LM1