Customer Service Representative

SUMMARY:

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RESPONSIBILITIES:

• Enter orders, process orders, and check order status.
• Handle complaints, returns, and pricing issues by providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Assist customers with order discrepancies and requests for information.
• Ensure customer master data is set up or maintained correctly.
• Liaise with and provide support for the regional sales force.
• Responsible for accurate order documentation in imaging systems. Actively participate in all order-to-bill activities to ensure proper entering, shipping, and billing of orders.

• Bachelor's Degree is required.
• Proven customer support experience.
• Strong phone contact handling skills and active listening.
• Ability to adapt/respond to different types of customer needs.
• Ability to multi-task.
• Superior communication (verbal & written).
• Ability to motivate, prioritize, and organize in a fast-paced manufacturing environment.
• Ability to address issues, follow up, and implement solutions as required.

BENEFITS:

• Competitive Salary
• Medical Benefits
• Dental Benefits
• Vision Coverage
• Flexible Spending Accounts
• 401(k) Savings Plan
• Vacation Days
• Incidental Days
• Paid Holidays
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• Tuition Reimbursement
• Employee Development & Training

*LI-SNF

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