Assistant Front Office Manager

Description

Are you driven to work for the most recognized name in the hospitality industry? If you strive to grow your career at the largest hotel in the downtown area, the Hilton Milwaukee City Center is the place for you. Our property and brand pride itself on continuous innovation through our approach to world-class service, upscale amenities and superior style.

As the Assistant Front Office Manager, you support the image and culture for the guest experience. You help coach and develop your team to deliver exceptional service. In addition, your role will contribute to exceeding Hilton's guest service scores and ensure that the department impacts overall profitability.

What will you be doing?

• Supervise front desk and bell staff
• Greet guests and check them in and out
• Deal with guest complaints and dissatisfaction
• provide directions and answer guest questions
• Other duties as assigned

What do you bring to the role?

• Previous front desk experience required
• Strong communication skills
• Supervisory and organizational skills

Benefits

Along with being a Marcus Hotels & Resorts associate, you will receive amazing benefits!

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts properties and Hilton properties
• Discounts at Marcus Hotels & Resorts cafes, bars, restaurants and lounges - not to mention, great deals on golfing, skiing and spa
• Free parking
• Ability to grow your career, and transfer from one property to another while maintaining your service with the company
• Paid vacation days
• Annual wage increases
• Holiday, jury duty and bereavement pay
• Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits

Hilton Milwaukee is an Equal Opportunity Employer.