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Military OneSource Workforce Manager - Remote
| Leidos Inc|
United States, Virginia
|September 22, 2023|
The MVHS Group at Leidos currently has an opening for a Workforce Manager to work remotely. This is an exciting opportunity to use your experience helping the Military OneSource mission. The Military OneSource Program provides 24/7 support services for military members and their families, similar to a commercial employee assistance program (EAP). This program provides a broad array of information, resources, education, referrals, and counseling to about 4.7 million participants which includes Service members, their families, and eligible civilians at locations worldwide. The Military OneSource program serves as a "one source" for resource and information encompassing a comprehensive support system.
Workforce Managers analyze historical data, trends and collaborates with the Call Center Operations Manager to accurately predict call volumes, chat/email loads, or other customer interaction patterns, considering factors such as time of day, day of the week, seasonality, and world events. Ensures there are enough triage and specialty consultants available.
The Military OneSource job postings are in anticipation of future work.
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.