Deputy Director of Programs

Requisition ID: req37599

Job Title: Deputy Director of Programs

Sector: Program Administration

Employment Category: Regular

Employment Type: Full-Time

Open to Expatriates: No

Location: Abilene, TX USA

Job Description

IRC Background:

Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. The IRC is on the ground in more than 40 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster. Through 26 regional offices in cities across the United States, the IRC helps refugees resettle and become self-sufficient. Our programs are designed to ensure refugees thrive in America--whether ensuring children are enrolled in school, adults become self-reliant through employment or starting businesses, or families receive acute medical care they need to recover from trauma or illness. The IRC helps those in need to rebuild their lives and regain control of their future in their new home.

Scope:

The Deputy Director is responsible for oversight and implementation of all direct service programs in the Abilene, TX office. Current programming focuses on refugee resettlement, economic empowerment, education, safety and wellness/health, and immigration/legal initiatives. The Deputy Director will also support a wide variety of office management and administrative responsibilities. This role will represent IRC and engage regularly with external audiences to increase awareness, generate support, and raise visibility of IRC's work and client needs in the Abilene and Midland/Odessa areas. The position will work closely with the Finance, Human Resources, Operations, Development and Grants teams in the Dallas home office as well as coordinate support from the Senior Officer- Protection & Social Work (based in Dallas) for crisis and safeguarding case support to direct service providers. The position supervises the Resettlement Manager, Victims of Trafficking Manager, Economic Empowerment Manager, Operations Coordinator, Community Integration Manager and Staff Attorney.

Major Responsibilities

The Deputy Director works in close coordination with the Executive Director (based in Dallas) to achieve the following goals:

Compliance & Administration

• Ensure that programs comply with all contractual, reporting, and match requirements.
• Ensure quality data collection across all programs; oversee the production of reports and impact data to provide insight to internal and external stakeholders as well as inform future program design.
• Ensure that programs maintain sound fiscal management including compliance with all HR and donor policies and procedures.
• Represent office and assigned programs with HQ. Guide the implementation of HQ initiatives.

Program Oversight

• Ensure client success with a strong emphasis on empowerment through high quality service that supports clients to thrive in their community.
• Ensure program activities are implemented consistently with donor requirements and provide technical support, oversight, and leadership to internal and external stakeholders.
• Create and implement a donor cultivation strategy with measurable goals and objectives to expand support under the new External Relations Integration model
• In collaboration with development staff, create and implement strategies to raise in-kind match requirements
• Create close programmatic linkages between all teams; proactively implement processes and procedures that ensure clients are connected to relevant programs throughout the agency.
• Work closely with staff to promote strong relationships across programs while fully implementing a client-centered service methodology across all service areas.
• Ensure that all program areas have strategic plans leading to the sustainability and growth of programming; support new project design and program development.
• Develop and maintain strategic community partnerships with other service providers, government agencies, foundations, employers, and other key stakeholders.
• Represent the office in external meetings; serve as a lead with media, community engagement, and advocacy efforts with IRC guidelines and policies.
• Work with the Finance Manager and program staff to monitor and manage all program budgets and oversee that program outcomes meet proposed goals.

General Management

• Provide high level leadership to program managers including:
  • Regular one on one meetings with all direct reports.
  • Leadership of office management team composed of managers of each program area.
  • Effective delegation of duties and responsibilities.
  • Consistent and ongoing feedback and communication.
  • Extensive professional development support and coaching of team members.
• Recruit, hire, train and supervise team members.
• Write and review donor reports for content and accuracy prior to submission.
• Oversee grant tracking and billing, coordinating narrative reporting.
• Assist Executive Director and Finance Manager in budgeting process.
• Maintain open and ongoing communication with the Executive Director, Development and Finance, HR and Operations leadership, and other key positions.
• Other related duties as assigned.

Job Requirements

Education:

• Bachelor's degree required; graduate degree in business, non-profit management, public administration, or human services related field preferred.

Work Experience:

• Experience in successfully implementing refugee resettlement, immigrant services, human trafficking programs, and/or similar programming serving vulnerable populations.

• Minimum of eight (8) years of professional work experience with progressive levels of responsibility, including supervisory and program management experience.

Demonstrated Skills & Competencies:

• Strong experience with program and budget management, strategic planning and conducting monitoring and evaluation activities to ensure program quality.
• Demonstrated ability to promote an organizational culture that reflects IRC's core values of service, accountability, integrity, and equality. Ability to lead in a way that recognizes that IRC's work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives.
• Excellent communication skills both written and verbal; fluent English required.
• Solid organizational and project management skills to promote productivity and efficiency.
• Ability to work under pressure and meet deadlines.
• Excellent interpersonal and communication skills: the ability to communicate effectively and diplomatically with grantors, volunteers, partner agencies, government officials, multi-cultural clients, and colleagues on all levels,
• Proven leadership and team-building skills,
• Demonstrated ability to work successfully in a multi-cultural environment.
• Proficiency in Microsoft Office applications (especially Word, Excel, Outlook) and internet research.

Working Environment:

• A combination of standard office environment, remote work, and 'field' time within the service delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.

COVID-19 Vaccination Requirement: In accordance with IRC's duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.