Account Relations Specialist (Order Management)

Location

US-IL-Itasca

Company

Canon U.S.A., Inc.

The Account Relations Consultant will provide support to the Independent dealers and Canon subsidiaries in the areas of order management and program management. They will provide reporting and analysis of orders and daily business using Microsoft Excel. They will also participate in projects as assigned in the areas of process improvement and new business support.

This position is full time and offers a hybrid work schedule requiring you to be in the office Monday and Wednesday out of Itasca, IL and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs. Once a quarter you will need to work 11:00 AM - 7: 00 PM CST for one week.

- Responsible for executing client-driven initiatives and ensuring operational excellence to maximize client satisfaction and growth within the Wholesale and Retail sales channels.
- Position handles several aspects of dealer-account operations and requires an advanced level of knowledge including, but not limited to, the areas of Marketing Program Coordination, System Support, Order Coordination, Sales Support, Marketing Support, Product Knowledge, Business Process Improvement, Problem Solving.
- All assigned areas are performed in compliance with established processes and policies. Essential Function percentages may vary based on specific channel and area of specialization.
- Performs Operational duties in the areas of Marketing Program Coordination, System Support, Order Coordination.
- Performs Sales and Marketing Support duties in the areas of Sales Support, Marketing Support, and Product Knowledge.
- Perform Consultation duties in the areas of Business Process Improvement and Problem Solving.
- Provides specialized advice to customers in order to aid decision-making.

PLEASE NOTE: We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

- Bachelor's degree in a relevant field or equivalent experience required, plus 5 years of related experience in an order management or customer service role.
- Strong Microsoft Excel skills, proficiency in pivot tables, formulas and V-look ups.
- Excellent customer service and organizational skills.
- Ability to perform tasks independently with minimal supervision.

The Company will not pursue or support visa sponsorship for this position.

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $30.3 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2022* and is one of Fortune Magazine's World's Most Admired Companies in 2022. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA.

*Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers' site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.

#CUSA

#CUSA #LI-BH1#LI-HYBRID

We can recommend jobs specifically for you!
Click here to get started.