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Senior ServiceNow Implementation Specialist - Department of Technology (1054)
San Francisco Public Utilities Commission | |
paid time off, remote work | |
United States, California, San Francisco | |
June 07, 2023 | |
Company Description
This announcement has been updated to adjust the Company Description. In addition to submitting your application, you MUST submit theSupplemental Questionnaire found here: Applicants must complete the supplemental questionnaire prior to starting the online application process. Application will not be reviewed without completed supplemental questionnaire. Why Work for the Department of Technology (DT)?DT is the centralized technology services provider in theCity and County of San Francisco (CCSF). We deliver technology infrastructure and services to approximately 33,000 employees! With an annual operating budget of over $140M and approximately 260 employees,DT provides a host of services that range from Public Safety radio and wiring and Network services to Enterprise Support and the Cloud. Benefits of Working for CCSF:In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees.
PEOPLE-CENTERED SOLUTIONS- have a powerful, meaningful effect on the community each day with people at the heart of every solution! CLOSING THE DIGITAL DIVIDE- bring the benefits of the internet to low-income and marginalized residents! SHINE A LIGHT ON WHAT MATTERS- join an award-winning production team at SFGovTV to help residents watch legislators or learn more about what makes this City great! DRIVE INNOVATION- deliver new, cutting-edge technology to residents and city partners to help San Francisco serve its residents! Job DescriptionThe Department of Technology is seeking an experienced, sharp analytical thinker IT professional who's adept at ServiceNow with advanced business analysis skillset and in-depth knowledge of design, development, configuration of Core ServiceNow suite of applications (i.e., IT Service/Business Management, IT Asset Management) as wells as building ServiceNow Custom applications, and ITIL best practices to serve as a senior level ServiceNow Implementation Specialist. This role is reporting to the ITSM Program Director (ServiceNow Platform Manager). Under general direction, this position oversees the more difficult and complex aspects of the systems development cycle for ServiceNow, including needs analysis, structured systems analysis and design, feasibility analysis, technology and software assessment, project planning and management, system installation, implementation and testing, conversion to production status, technical and procedural documentation, user training, and post-implementation assessment and administration; may be the primary MIS resource for an organization with a complex system. Successful candidate (A) will demonstrate the ability to perform job functions in an independent manner, (B) must have a strong background in IT Service Management and IT Operations Management processes and solutions, and (C) possess deep expertise across the breadth of the ServiceNow platform. Essential Job Duties and Functions:
1)Angular JS/HTML/CSS/AJAX 2) Client Side and Server-Side Scripting 3)Business Rules, Script Includes, Client Scripts, UI Actions, Scheduled Jobs, ACLs, UI Scripts Job Type: The Permanent Exempt - Full Time position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is thirty-six (36) months and will not result in an eligible list or permanent civil service hiring. Nature of Work: Incumbent must be willing to work a 40-hour week as determined by the department. Work Location: Incumbent will conduct the majority of work at the Department of Technology,(1 S Van Ness, Ave San Francisco, CA 94103). However, there may be situations where the incumbent will be required to work at other sites throughout the City of San Francisco as necessary. If hired, incumbent must be a resident of or relocate to the State of California within 4 weeks as a condition of employment. This position supports remote work. The incumbent may be permitted to work a hybrid schedule with their supervisor's approval, after which they must work at least two days in the office every two weeks. QualificationsEducation: An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field]. Experience: Five (5) years of experience in the information systems field, including system analysis, business process design, development and implementation of business application solutions for Enterprise Applications and IT project management. Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field. Desirable Qualifications
Note: 1. Security Clearances & Background Investigations: Positions in this classification may require that successful candidates who become eligible for appointment may be required to go through a background investigation to determine the candidate's suitability for employment in this classification. Factors considered in the investigation may include employment history, use of illegal/controlled substances. Reasons for rejection based on this investigation may include, but not limited to: applicable convictions, repeated or serious violations of the law, inability to accept supervision, inability to follow rules and regulations, falsification of application materials and/or other relevant factors. Failure to obtain and maintain security clearance may be basis for termination. Verification: Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer's official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456. Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Additional InformationAppointment Type:Permanent Exempt (PEX) - Full Time, this position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The duration of this position is up to 36 months. $136,162to $171,288annually ($65.4625 to $82.3500hourly) How to Apply:
You may contact Carol Wongvia email at carol.x.wong@sfgov.org with questions regarding this opportunity. Late or incomplete submissions will not be considered. Mailed, hand delivered or faxed documents/applications will not be accepted. Helpful Information All your information will be kept confidential according to EEO guidelines. CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine.Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible. The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law. |