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Custodial Operations Manager

Johns Hopkins University
United States, Maryland, Baltimore
3400 North Charles Street (Show on map)
November 13, 2022
Custodial Operations Manager Facilities Management is seeking an Custodial Operations Manager who is primarily responsible for delivering a quality and reliable Environmental Service program to the Bloomberg School of Public Health (BSPH) facilities. The Environmental Services Operations Manager provides technical expertise to Environmental Services and defines specific programs necessary to maintain the SOPH facilities in the most efficient and effective manner. This includes providing excellent customer service to students, staff and visitors. Additionally, the Environmental Service Operations Manager develops, updates and implements Environmental Service programs, routines and schedules as necessary. Analyzes feedback and adjusts programs, schedules, and labor requirements accordingly. This position reports to the Assistant Director of Maintenance & Operations Specific Duties & Responsibilities: Support the academic mission and the School's commitment to sustainability by providing and attractive, safe and sustainable environment. Develop priorities and direct Assistant Managers and Supervisors to achieve departmental programmatic and fiscal objectives. Direct Assistant Managers and Supervisors in the management of workload to ensure a timely and quality response to requests for service. Implement performance standards to meet service expectations and productivity measures to identify and track progress and customer satisfaction. Continually assess performance through established standards and applies corrective measures as required. Assist individual supervisors as necessary with disciplinary actions. Manage three budgets of approximately $3.5 million dollars. This includes oversight and reconciling expenses. Provide input to assist in preparation of the annual operating and capital budgets. Oversee departmental support of events and work closely with the Special Events Team (SET). Procure supplies and equipment necessary to maintain effective and efficient custodial programs. Evaluate and makes recommendations on equipment, supplies and procedures. Ensure that all Environmental Services activities and programs are accomplished in accordance with statutory requirements and regulatory guidelines. Assist the Assistant Director in the development and implementation of fiscal strategy for achieving departmental goals. Assist in identifying capital renewal projects on a fiscal year basis within a limited capital budget. Review impact of the approved capital plans on Environmental Services and adjusts programs accordingly. Support safety programs for the continual maintenance of a safe workplace and a safety conscious staff. Oversee parts, materials and equipment inventories to ensure adequate stocking levels. Hire, train, evaluate, and terminate staff as required. Apply the collective bargaining agreement and resolves issues that may arise. Ensure compliance with OSHA, BOCA, State and Federal regulations, and JHU safety standards for all work occurring in SOPH buildings. On-call at times and is expected to either physically or verbally respond to emergencies, depending upon the scope of the problem. Perform annual performance evaluations. Perform other duties as assigned. Minimum Qualifications (Mandatory): Bachelor's Degree in Hospitality, Business Management or other related field. Successful candidates will have a minimum of five years of related experience, including three years of supervisory experience. Additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.* Must have a valid Driver's License. * JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. Preferred Qualifications: Current involvement with trade associations; ISSA, CMI, APPA, IFMA. Special Knowledge, Skills & Abilities: Understanding of good business practices, service excellence, human resources, inventory control, environmental services systems and standards and infection control. Understanding of technical aspects of cleaning, floor care and trash removal in a university and research lab environment. Knowledge of safety rules, procedures and practices, including the proper use of safety equipment as defined by OSHA and industry standards. Proficient knowledge of computer applications, including Windows, email, internet browsing, word processing, and presentations. Ability to perform moderately complex data analysis using spreadsheets. Experience with computerized maintenance management system (CMMS) and electronic time tracking system preferred. General knowledge of project management. Ability to supervise union employees. Perform work within reasonable lengths of time as measured against industry or engineered standards. Ability to prioritize task. Physical Requirements: Must be able to remain stationary for extended periods of time. Ability to operate a computer and other equipment on a frequent basis. Ability to frequently communicate with coworkers. Ability to move about the office and campus. Ability to lift objects up to 50lbs. Supervisory Responsibility: This requires direct oversight of approximately two assistant mangers, seven supervisors and seventy union employees. Budget Authorities: Prepares and manages three budgets totaling approximately 3.5 million dollars. This includes oversite of expenditures and reconciliation of expenses. Classified Title: Custodial Operations Manager Role/Level/Range: L/04/LC Starting Salary Range: Commensurate with experience Employee group: Full Time Schedule: Monday - Friday, 8:30 A.M - 5:00 P.M Exempt Status: Exempt Location: School of Public Health Department name: Custodial Services Personnel area: School of Public Health The successful candidate(s) for this position will be subject to a pre-employment background check. If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/. The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office. Equal Opportunity Employer Note: Job Postings are updated daily and remain online until filled. EEO is the Law Learn more: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf To apply, visit https://jobs.jhu.edu/job/Baltimore-Custodial-Operations-Manager-MD-21205/894650000/** jeid-5ef2f13b69010a419b5000a0481eae03