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Customer Feedback Front-End Web Engineer

Apple, Inc.
United States, Cupertino
June 07, 2023
Summary Posted: Jun 5, 2023 Weekly Hours: 40 Role Number: 200326733 Join the team responsible for Apple's Beta Software Program. Our app, Feedback Assistant, collects user feedback on beta software releases, while our internal tools analyze, group, and send meaningful feedback to Apple's engineering teams. Our team owns this entire architecture. We deliver Objective-C and Swift code to all of Apple's OS platforms, including Feedback Assistant on macOS and iOS and its supporting frameworks. Our backend applications, written in Ruby on Rails, Python, and Java, include REST and GraphQL APIs powering web and SwiftUI admin toolsets. We develop and maintain machine learning systems to manage the millions of feedback reports we receive yearly from customers and developers, and automated analysis that touches vast numbers of bugs moving through Apple Software Engineering. As the public face of the program, our websites are used by millions of people around the world. We are looking for front-end web developers to drive advances across all these tools, develop new features, find innovative ways to broaden its usefulness, and improve our users' experience. Key Qualifications Significant experience developing and implementing UI & front-end for high volume web applications in React, Angular, or Vue Proficiency in CSS3 (SASS, SCSS), HTML5, JavaScript REST API development and testing with curl, Postman, or Paw; GraphQL experience a plus Comfortable implementing web interfaces within a server-side-rendered environment Expertise developing web apps with responsive/adaptive design and progressive enhancement State Management Libraries like Redux, Flux or RxJS Jest, Selenium or other UI testing frameworks Web build tools like Webpack/Gulp Wireframing, prototyping, user experience design Familiarity with Docker Capable of evaluating and improving site performance Hard-earned knowledge of web security and authentication practices Description We're a small team with a big footprint. Our portfolio of tools serve both internal and external customers and have a direct impact on the quality of Apple's software. In the course of your collaborative work, you will: Collaborate with peers on technical design, work estimation and implementation of new UI features including visualization aspects and server interfaces/contracts Work cross-functionally -with project managers, marketing, and technical teams -to implement quality products that meet the business goals Quickly mock-up or prototype new ideas to get user feedback Continually improve software development processes and practices Effectively manage numerous projects simultaneously, meet daring deadlines, and thrive in a dynamic environment Education & Experience 3+ years of industry experience Additional Requirements Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $130,000 and $242,000, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. about Apple Benefits. Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.