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Location:Charlotte, NC
Company:Compass Group USA
First posted:April 25, 2017


Click here to Learn More about a Career with Compass Group

A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you've been hungry and away from home, chances are you've tasted Compass Group's delicious food and experienced our outstanding service. Our 200,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states.

Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Description

Compass Group, the world's largest contract foodservice company, has a Great Opportunity for career development and growth here at its North America headquarters in Charlotte, NC as a Senior Program Manager - Healthcare Technologies.

The Senior Program Manager is responsible for managing a portfolio of IT and technology innovation programs serving multiple healthcare related business sectors within the Compass Group organization while ensuring business value meets or exceeds stakeholder expectations. This includes ensuring programs are aligned with the Compass strategic business plan and have business sector sponsorship, appropriate business cases and measureable benefits. To be successful in this role, the Sr. Program Manager must possess creative energy and passion for delivering complex innovative product solutions. This role reports directly to the Vice President of Technology. 

Key Areas of Responsibility: Oversee the creation and execution of the portfolio of programs driven by multiple business sectors within the organization while ensuring the realization of benefits within the time, cost, and quality constraints. 

Specific Responsibilities include:

  • Ensure efficient and effective execution of the portfolio leveraging the IT standard tools/processes.
  • Govern key programs across multiple business sectors.
  • Maintain the overall roadmap/Gantt for assigned program portfolio.
  • Build business cases and defined success criteria for the project prior to project approval.
  • Conduct program status meetings and communicate status at various levels within the organization as required.
  • Deliver information to senior leadership and internal business partners in a clear and concise fashion.
  • Advise Project Managers on the management of project scope, issues, schedules, requirements, resource assignments/allocations, deliverables, budgets, risks and communications. Assess the performance of programs, projects and project managers.
  • Manage the creation and change management of the overall portfolio with a focus on benefits.
  • Consistently find ways to solve business partner problems with effective solutions that minimize effort yet produce high value solutions.
  • Manage a portfolio of diverse projects including interdependencies between the work streams and business sectors.
  • Drive cross-functional team members to develop detailed project schedules and milestones, project plans, budgets, scope, and timeline.
  • Develop program budgets and integrate program costs into the organization-level budgets and financial forecasts.
  • Ensure effective team identification of project risks, issues, assumptions and dependencies; acts as an escalation point for the team and implement effective mitigation strategies by taking corrective action to achieve resolution and project goals.
  • Ensure the Process and Tools are in alignment
  • Ensure the initiation and closure of programs/projects are properly executed and reflected in the project management and time reporting tools.
  • Provide leadership and strategic direction to the project team.
  • Manage external delivery partners and contractors as required.

Basic Requirements

  • 7 + years of experience in technology program management (Wireless, Hospitality, Application Development, Healthcare IT)
  • BA/BS in Computer Science, MIS, Business or related discipline
  • Strong project management, negotiation, customer service and organizational skills
  • Demonstrated effective program management experience (Product Development, Solution Implementation)
  • High level of experience developing and managing project timelines, resources, vendors, and budgetary requirements for large, complex projects.
  • Strong problem solving skills with ability to convert abstract ideas into tangible results
  • Strong focus on delivering a quality customer experience
  • Proven ability to manage in a matrix environment and partner with IT and business area representatives in leading and supporting development and deployment activities
  • Excellent soft skills such as leadership, communication, facilitation, listening and collaborative skills
  • Ability to travel up to 30%

Preferred Requirements

  • High level of experience with Healthcare Technologies including EMR systems
  • PMI PMP Project Management Professional Certification
  • ITIL Certification
  • Agile Software delivery methodology experience
  • Proficient in MS Project
  • Proven background in application and new product development methodologies, SDLC, Agile, Scrum, and other IT industry standards.

Apply to Compass Group today!

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Location: North Carolina-Charlotte
Activation Date: Friday, April 21, 2017
Expiration Date: Saturday, February 24, 2018
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